Selecting Your Skateboard:
There are quite a few parts that make up a skateboard, but one very important part is the skateboard deck. The “deck” is the piece of wood you stand on when skateboarding. Kids are starting to skate at younger and younger ages, so we saw the need for high-quality skateboards sized for everyone. Our smallest deck is our XS which is 26”x6-3/4” and great for kids around 5 years old. Our sizes go all the way up to an old school cruiser which is about 8-1/2” wide.
It’s ok! We are here to help. There are a few terms you might see come up that will help you navigate the skateboarding world.
o Deck: The wood skateboard part that your feet go on to ride the skateboard.
o Trucks: These are the metal pieces that sit below the deck, and hold the wheels on.
o Bearings: These little circle things go in the wheels and make for a nice smooth ride.
o Grip Tape: This is the sandpaper-like top that goes on the top of the skateboard deck so your feet don’t slip.
o T-Tool: This is a handy tool used to tighten or loosen the hardware on your skateboard. Adjusting the tightness of the wheels can be helpful for beginners so the board doesn’t roll as easily.
Placing Your Order:
Skateboards are often made to order meaning they take 5-7 business days to make, and another few to ship.
We sell one-of-a-kind pre-built skateboard decks so if you aren’t seeing the one you wanted on our website, it likely means someone bought it. Feel free to reach out to us and we’ll do our best to recreate the skateboard you wanted.
Our inventory is constantly changing and being updated based on current stock levels. Our website is usually accurate on current stock levels, but feel free to send us an email and we might be able to get you more info on when we’ll have particular items in stock.
If you need to change the shipping address on an order, please reach out to us as soon as possible as we only have a short time period where this can be updated.
Our website only allows for one Promo code at a time.
Shipping & Tracking Information:
Our shipping costs are easy. If your order is over $25, shipping is free. If it’s under $25, it’s $4.00. That simple. We normally send via USPS Priority Mail or UPS Ground and it usually takes 2-4 days depending on location.
At this time, we only ship in the USA through the website. If you are interested in having something shipped to another country, send us an email and we can get you a quote. You will be responsible for shipping costs and any duties or fees associated with your delivery.
You should receive an email after placing the order which confirms the order was received. After that, when we are ready to ship your skateboard, you’ll receive another email with tracking information. If you don’t receive your email and have any questions, please send us an email at firstname.lastname@example.org.
Most of our skateboards are made to order, which means there’s a 3-5-day processing time to actually make the skateboard. If you have questions about the status of your order, please reach out to us in email.
It doesn’t happen often, but occasionally an order will get lost. Please reach out to us as soon as you suspect your order didn’t arrive and we’ll do our best to work with the postal service to remedy the situation. No claims will be honored after 30 days from shipment date.
Nope! That’s the beauty of our skateboards. They are made by hand and are all uniquely different. We do our best to accurately capture the color in our photos, but there may be slight variations on the shade, and finish applications. If you have specific requirements please reach out to us to let us know and we’ll do our best to help.
Cancelling, Changing or Returning an Order:
Once you’ve placed an order you can only modify it as long as it hasn’t shipped. We make every skateboard to order so any last-minute color/design changes might not be possible. Your best bet is to shoot us an email and we’ll see what stage we are at and do our best to help.
We work to make sure you are 100% satisfied with your purchase from Carter SB. If for whatever reason you aren’t satisfied with it, you may return it within 30 days of receipt date. Reach out to us and let us know you’d like to start the return process and we’ll work with you to make that happen.
Not at this time. We can’t guarantee what we’ll have in stock, if pricing is the same, etc. Your best bet would be to get a refund on your purchase, and reorder. Items must be in new-condition.
Refunds will be processed when the order is on it’s way back to us, usually within a few days of the request.
If the items you purchased from us arrive damaged or defective, please let us know within 5 days of delivery. Any claims made after that will not be honored. We can work with the delivery service and figure out a resolution.
It happens! Skateboard decks aren’t indestructible. The wood can snap if you land incorrectly. If you believe the skateboard broke because it was defective, please contact our customer service team to discuss possible replacements.