USSE CODE: STAYSAFE FOR 10% OFF EVERYTHING - FREE SHIPPING ON ORDERS OVER $25!

Return Policy

RETURN POLICY
Last updated September 10, 2020
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS
To return an item, please email customer service at hello@cartersb.com to obtain a pre-paid shipping label, place the item securely in its original packaging, and mail your return to the following address:
 
Carter SB
2615 W. Casino RD  
Unit 4-H  
Everett, WA 98204  
United States  
 
Return shipping charges will be paid or reimbursed by us. 
 
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
 
EXCEPTIONS    
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 
        
QUESTIONS
If you have any questions concerning our return policy, please contact us at: 
hello@cartersb.com